Refunds and Returns

Given the customization and general nature of our products, we do not accept returns, and we cannot refund for shipping costs either to or from a customer location.

Once an order is in production or completed, we cannot cancel or provide full refund, given custom made-to-order nature of our product.

Given product customization and equipment capacity utilized for processing, once an order is received and we commence production, we consider the goods property of the respective buyer, thereby subject to return stipulations outlined herein. 

Should an issue arise, please contact us to discuss the circumstances. In special situations, arrangements may be negotiable, for example, involve a 25% re-stocking fee plus any/all transport costs associated with the transaction, if applicable.

Please note that color and various visual variations which are naturally occurring in materials are not considered defects.

Our site depicts specific products and their respective characteristics, but given these are natural resource products, product-to-product differentiation is a given, and we cannot guaranty a perfect match from site photo to end product.

If items are returned freight collect, the product will be refused. 

We do not cover shipping costs either to or from a customer location, both on original purchases and any subsequent dealings.  

If we sold or shipped the wrong item, we will cover all costs to remedy.

If a shipment is rejected by the receiving customer, we will not cover costs to return the item(s), or cover fees issued by the freight company, either for freight, duty, tax, or other. 

We do not refund for shipping costs either to or from a customer location. 

REFUNDS

Generally N/A, however if a refund/rebate is being issued for any reason, please allow at least seven (7) days for processing, and note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email if/when your return/rebate has been processed.

ORDER CANCELLATIONS

We do not accept order cancellations prior to shipping out the item(s).

We will not initiate or attempt to change/alter destination of items shipped, or already in the hands of the freight company being used to ship the item(s). 

DAMAGED OR DEFECTIVE PRODUCT

If an item is delivered to you damaged, we will pay for the return shipping, and arrange for replacement item(s) with no additional cost. It is the responsibility of the purchaser to inspect goods at the time of delivery. If upon inspection of a shipment, the product itself is visibly damaged, please call us while the driver is still there if at all possible. This will ensure that any damage occurred prior to delivery. If items are returned freight collect, the product will be refused. 

If wrong items are shipped, we'll make arrangements ASAP to resolve. 

CUSTOMER REMORSE 

Generally N/A. If you purchased the wrong product, it doesn't fit, or it looks different than what you expected, we will not accept returns.

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: 

+1 (416) 389-6762

dave@ship2user.com